Refund Policy

At Cistern, we want your experience to feel clear and fair. If a return is approved, we will process your refund after the item has been received and inspected.

Refund Timing

Approved refunds are normally processed within 5-10 working days after inspection. Your bank or payment provider may take additional time to show the funds.

What May Be Refunded

• The eligible product value paid at checkout.
• Standard delivery costs where required by law or where Cistern made an error.
• Faulty or incorrect products once verified by our team.

Partial Refunds

Partial refunds may apply if returned items are missing packaging, accessories or arrive in a condition that affects resale.